Understanding Generative AI Virtual Agents by Talavera Solutions

As customer expectations rapidly evolve, contact centers are under pressure to deliver faster, smarter, and more personalized service—without inflating operational costs. This whitepaper explores how Generative AI Virtual Agents, powered by advanced large language models, are replacing outdated IVR systems and transforming the way organizations engage with customers.

Learn how industry leaders are using AI to:

- Improve First Contact Resolution rates

- Reduce handling times

- Unlock 24/7 service without proportional staffing increases.

Whether you're just beginning your AI journey or seeking to scale existing efforts, this guide provides a strategic roadmap to modernizing your contact center—securely, efficiently, and with measurable ROI.