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Understanding Generative AI Virtual Agents by Talavera Solutions

Transforming Contact Centers with AI-Powered Automation
As customer expectations rapidly evolve, contact centers are under pressure to deliver faster, smarter, and more personalized service—without inflating operational costs. This whitepaper explores how Generative AI Virtual Agents, powered by advanced large language models, are replacing outdated IVR systems and transforming the way organizations engage with customers.
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